1. Check-in

Check-in procedure:

2. Introduction of Room Bill function

Including: checking bill detail and avoiding bill area, bill balance area, button area.

3. Bill – add payment

(1)   Collect

(2)   Refund

4. Bill – add charge

4.1.        Adding room charges:

Half-day use, day use, no show fee, upgrade fee, early check-in, early departure, late check-out, extra pax/bed, cancellation fee

4.2.        Adding commodity charge:

+ Charge → Commodity charge → Mini bar

4.3.        Adding repast charge:

+ Charge → repast → in room dinning/breakfast

4.4.        Adding other charge:

+ Charge → other charge

5. Bill – Transfer

If the room has joint room, the bill can be transferred in or out between each room

5.1.        Transfer out

5.2.        Transfer in

5.3.        Transaction record

6. Bill – reconciliation:

Room charges, repast, commodity, other charges

6.1.        Reconcile room charges

Half-day use, day use, no show fee, upgrade fee, early check-in, early departure, late check-out, extra pax/bed, cancellation fee

Transaction record

6.2.        Reconcile repast

6.3.        Reconcile commodity

6.4.        Reconcile other charges

7. Bill – avoiding bill

Avoiding function is only applying to charging items before night audit. Payment items cannot be avoid.

8. Rent plan

8.1.        Modify the room rate(one day)

You can modify room rate for today or further day as well.

P.S. room rate from direct connection cannot be modified.

8.2.        Modify room rate in batch

9. Adding memo

This function is applying to normal, car, birthday and theme layout memo.

10.          Value-added service

If there are value-added service (e.g. airport pick-up, honeymoon arrangement, etc.) in official website order, the detail will be showing in this page as well.

P.S. you can delete the value-added service only before night audit. The value-added service detail will show in master order after night audit.

11.          Log

You can check the record of adding new order, checking in, modifying guest information and so on.

12.          Adding joint room

Add joint room → in house guest/due in → choose the room to joint. Also, you can search room by name or room number.

13.          Cancel order

Cancel the order → choose the reason of cancellation → choose if hotel will charge guest room rate:

(1)   No charge

(2)   Charge the first XX nights room rate

(3)   By amount XX and counted for 1 night

(4)   According to the order room rate XX% and counted for 1 night

Situation 1

Situation 2

If the bill is not balance, there will be pop-up window in the page.

Balance: Positive number means hotel needs to collect money from guest; negative number means hotel needs to refund money to guest.

a.     “Pending bill restriction” function is opened, collection amount can be modified by manual.

b.    “Pending bill restriction” function is closed, collection amount cannot be modified by manual.

Hotel can transfer to the joint room as well.

14.          Check-out

You can find Check-out button in order page. After you can choose if you want to collect money from guest. (The procedure is same as cancel order)

15.          No show

You can find No Show button in order page. After you can choose if you want to collect money from guest. (The procedure is same as cancel order and check-out)

16.          Modify order

Before guest check-in, order can be modified by manual.

17.          Print registration

18.          Change room

If changing room has higher price than previous one, hotel can decide if they want to charge an upgraded room rate to guest.

19.          Extend room

1.1.        Extend daily room

P.S. Online order (prepay, pay at hotel, gurantee) and CRS order (prepay) can not extend.

19.2.   Extend hourly room to daily room

20.          Cancel check-in

21.          Adding guest

21.1.   Adding new guest: hotel can check guest’s member level via phone number

21.2.   Edit guest

21.3.   Set main guest

21.4.   Mark departure guest

22.          Check-out and departure

22.1.   Normal check-out

a.     Check-out → balance = 0 → confirm

b.    Check-out → balance ≠ 0

² “Pending bill restriction” function is opened, collection amount can be modified by manual.

² “Pending bill restriction” function is closed, collection amount cannot be modified by manual.

² Hotel can transfer to the joint room as well.

P.S. once the master room checked out, the mater room will be transfer to another available room by system.

22.2.   Check-out early

Hotel can choose if hotel will charge guest room rate:

(1)   No charge

(2)   Charge the first XX nights room rate

(3)   By amount XX and counted for 1 night

(4)   According to the order room rate XX% and counted for 1 night

a.  Check-out → balance = 0 → confirm

b.  Check-out → balance ≠ 0

² “Pending bill restriction” function is opened, collection amount can be modified by manual.

² “Pending bill restriction” function is closed, collection amount cannot be modified by manual.

² Hotel can transfer to the joint room as well.

22.3.   Delay check-out

Hotel can choose if hotel will charge guest room rate:

(1)   No charge

(2)   Charge the first XX nights room rate

(3)   By amount XX and counted for 1 night

a.  Check-out → balance = 0 → confirm

b.  Check-out → balance ≠ 0

² “Pending bill restriction” function is opened, collection amount can be modified by manual.

² “Pending bill restriction” function is closed, collection amount cannot be modified by manual.

² Hotel can transfer to the joint room as well.