Channel: OTA or contracted customer

(1)   Payment: Prepay

Room fee will be charging to channel (AR account). If guest would like to pay for the rest expenses by themselves. Hotel needs to choose self-charge when the guest pay the bill.

(2)   Payment: Pay at hotel or guarantee

All expenses will be self-charged by guest.

Therefore, please be careful of payment type when you are making reservation.

***only prepay can charge to AR account!! pay at hotel and guarantee can not!!!

However, how if Self-Charge or AR-Charge was wrong?

(1)  Pay at hotel/guarantee order, but hotel input prepay by mistake

² Before check-in: hotel can modify the payment type

² After check-in, before night audit: cancel check-in, and modify the payment type

² After check-in and night audit:

Reconciliation – room charge – upgrade fee – decrease same amount to AR account

Then reconciliation – room charge – upgrade fee – increase same amount to self account.

Then you can check-out the order.

² After check-out:

Using hotel manager account to open “order balance” button in configuration- function

Then same as last step.

(2)  Prepay order, but hotel input pay at hotel or guarantee by mistake

² Before check-in: hotel can modify the payment type

² After check-in, before night audit: cancel check-in, and modify the payment type

Reconciliation – room charge – upgrade fee – decrease same amount to self account and check-out

Then you need to add new prepay order, and choose the channel created by system. Then you need to increase a same amount money to relating AR account via reconciliation (upgrade fee). After you can cannel the order. Reconciliation will be input to system, but no room night happened.